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Common medical issues and cultural concerns of deaf and hard-of-hearing patients
Communication challenges between the deaf and hard-of-hearing and their health care providers is a significant issue and has a direct effect on patient health and outcomes. According to the Americans with Disabilities Act, all patients have the civil right to be able to communicate effectively with their health care providers. What is your process for identifying your deaf or hard-of-hearing patients? What do you do to ensure they receive the best, most appropriate, and culturally competent care?
Culturally deaf and late-deafened or hard-of-hearing populations
Culturally deaf and late-deafened or hard-of-hearing persons are distinct populations with different needs and strategies. Those who have been deaf since birth or early childhood represent a small percentage of the combined deaf and hard-of-hearing population. The majority of the late-deafened and hard-of-hearing population are elderly people who grew up learning language, reading, and writing, and who have gradually lost their hearing or have become deaf over time.
The late-deafened population has steadily increased over the past 20 years with the aging of the baby-boom population, and is expected to increase significantly during the next 10 to 20 years. Although research shows nearly half of Americans age 65 and older have hearing loss—with one-third having significant hearing loss—most people over age 60 are not screened for hearing loss.
American Sign Language is the most commonly spoken sign language in the U.S. People who communicate verbally and with sign language are considered bilingual. If a deaf person learns to sign a word, it does not mean the person understands the meaning of the word, and understanding decreases significantly when a person is ill or under stress. Most people who lose their hearing gradually do not learn sign language or speech reading. According to the publication DEAF and Hard of Hearing, produced by infoBits LLC Deaf Healthcare Products, only 30 percent of the English language is readable on the lips, which means 70 percent is filled in by knowing the context or guessing.
Compared with a late-deafened person, people who have grown up deaf are much more likely to claim the identity of being deaf, assert their civil rights, and expect accommodations for their hearing loss. Late-deafened people have not been conditioned to assert these same rights.
Impact of hearing loss on quality of life
Studies documented in the Journal of Aging and Health, December 2009, and the Canadian Journal of Psychiatry, August 2009, as well as multiple other sources, validate the negative impact of hearing loss on the mental, social, and psychological health of the individual, especially for people with profound hearing loss. Examples of the negative impact of hearing loss include the following:
According to Vice President of Programs at the Amherst H. Wilder Foundation, Roberta Cordano, who is culturally deaf, "Many people who lose their hearing gradually over time become isolated because their lack of hearing impairs their ability to engage in conversation. They lose energy and stop socializing, resulting in a breakdown of family communication. They may go for years not knowing why they are withdrawing and becoming isolated."
Breakdown in communication within the family and between a patient and health care provider has a direct effect on all aspects of health, including receiving appropriate care in the home, taking medications correctly, and relaying accurate, reliable health care information.
Benefit of hearing aids and speechreading
Research shows that a hearing aid is beneficial for treating moderate hearing loss, when appropriately fitted and when the patient is willing, motivated, and able to use the device. It can aid in communication, social interaction, and cognition. Yet, due to inferior sound quality, lack of benefit, or a poor fit, many people choose not to use hearing aids or to discontinue their use.
In a University of Manchester study, researchers found that hard-of-hearing people using their residual hearing only understood 21 percent of speech. If they combined residual hearing with either a hearing aid or speechreading, they understood 64 percent of speech—a significant improvement. If they used their residual hearing along with hearing aids and speechreading, their speech comprehension increased dramatically to 90 percent.
Deaf and hard-of-hearing populations in Minnesota
Minnesotans with some hearing loss represent 10 to 14 percent of the general population, or 530,000 to 742,000 people, according to Minnesota Department of Human Services estimates. Nearly one-third of people in the state over age 65 have hearing loss. Although some categories may overlap, people with hearing loss are often described as follows:
Culture in context
Culture is essential in assessing a person’s health and well-being. Understanding a patient’s practice of cultural norms can allow providers to quickly build rapport and ensure effective patient-provider communication. Efforts to reduce health disparities must be holistic, addressing the physical, emotional, and spiritual health of individuals and families. Also important is making connections with community members and recognizing conditions in the community.
Get to know your patients on an individual level. Not all patients from diverse populations conform to commonly known culture-specific behaviors, beliefs, and actions. Generalizations in this material may not apply to your patients.
In order to provide equitable and effective health care, clinicians must be able to function effectively within the context of the cultural beliefs, behaviors, and needs of consumers and their communities. Deaf and hard-of-hearing patients face unique problems obtaining health care, communicating with health care providers, and understanding their health issues and treatment.
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